At nunstar, we believe that gaming should always be fun, controlled, and within your means. This page outlines the tools, guidelines, and support resources available to every player in the Philippines who wants to enjoy our platform responsibly.
nunstar is committed to providing a safe, fair, and enjoyable entertainment environment for all registered players across the Philippines. We understand that while most players engage with our platform purely for fun, some individuals may develop patterns of play that go beyond healthy entertainment. Our responsible gaming framework is designed to give every player the tools, information, and support they need to stay in control at all times. We take our duty of care seriously — from the moment you register, you have access to a range of self-management features that put you firmly in the driver's seat. Gaming on nunstar should always feel like a choice, never an obligation or a financial pressure.
Set a daily, weekly, or monthly deposit cap on your account so your spending stays within a budget you are comfortable with. Limits take effect immediately and can only be lowered — not raised — without a mandatory cooling-off period, ensuring you cannot impulsively override your own safeguards.
Take a short break from the platform by activating a time-out period ranging from 24 hours up to six weeks. During a time-out your account is temporarily suspended and you will not receive any promotional communications from us, giving you the space to step back and reassess your gaming habits.
If you feel you need a longer break, our self-exclusion option allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period, and our team will do everything possible to ensure you are not contacted with marketing materials.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that your gaming habits have moved beyond healthy entertainment and that it may be time to seek support or use one of our self-management tools.
If any of the above warning signs feel familiar, we strongly encourage you to reach out to our support team at [email protected] or activate one of the self-management tools available in your account settings. You can also contact the Philippine Amusement and Gaming Corporation (PAGCOR) helpline or seek guidance from a qualified mental health professional in your area. Remember that asking for help is a sign of strength, not weakness, and that support is available to you at any time. nunstar will never judge you for taking a break — your wellbeing is always more important than your activity on our platform.
Decide on a fixed amount you are comfortable losing before you start any session, and stick to it regardless of the outcome.
Use your phone timer or our built-in session reminders to keep track of how long you have been playing and take regular breaks.
Treat gaming as a form of entertainment with a cost, similar to going to the cinema — not as a strategy to earn money.
If you have reached your budget limit, log out and step away. Chasing losses almost always leads to spending more than you intended.
Step away from the screen regularly, especially during long sessions. A short break helps you stay clear-headed and make better decisions.
If gaming is causing stress in your life, talk openly with a friend, family member, or professional counsellor — you do not have to deal with it alone.
Our support team is available around the clock to assist you with account limits, self-exclusion requests, or any concerns about your gaming habits. You can also visit our FAQ page for quick answers to common questions.